STUDIO POLICIES

 

PURCHASE POLICIES

  • Purchase Policy: Zero exceptions! All purchases are final sale/non-refundable. We do not make extensions to packages. Account credits can be granted for unused sessions on full price 4 and 8 class packages only and can only be used once (i.e. once you have applied an expired purchase credit to a new package it must be used). Account credits are requested via email. Third party and LYFE CYCLE discounted packages purchased after 10/1 will no longer be granted account credit.

  • Zenrez Purchase Policy: All purchases made through the Zenrez daily offers and promotions are final sale, non-refundable, and use- it or lose it.

  • Membership Policies: Must pay membership fees for 2 months before cancel. Requests to cancel must occur greater than 14-days before the next payment- no exceptions. Holds must be requested at least 7 days in advance of payment. Not knowing the policies is not an excuse- you have to agree to the policies before purchasing a membership, so read up buttercup! Cancel/Hold by filling out our automatic form here

Class Policies

  • Door Policy: We lock the door promptly at the time class is scheduled to begin. Late arrivals are no- shows, will not be admitted to class and will be charged accordingly. Students are expected to be clipped in and warmed up by the time class is scheduled to begin.

  • New RYDER Orientation: Arrive at LEAST 10-15 minutes early to get oriented by your instructor.

  • Phones & Personal Belongings: Personal belongings must be stored in the check- in area of the studio. Phone usage is not approved during class unless pre-approved by your instructor.

  • Shoes: Our bikes are designed to be used with athletic shoes or SPD cycling shoes. No wet shoes are allowed into the studio. LYFT classes require your own DRY athletic shoes. No bare feet or cycling shoes are allowed in LYFT classes, no exceptions. 

BOOKING POLICIES

  • Cancellation Policy: Cancel at least 4 hours in advance to avoid charges. Any student that cancels within four hours of class or doesn't show up will be charged. Package holders and single classes will be forfeited. Members will be charged $8.

  • Schedule: We reserve the right to modify our schedule at any time, for any reason and without warning.

  • Enrollment Requirement: We reserve the right to cancel classes with low enrollment. Students will be notified by email and you will not be charged.

  • Waitlist Policy: Students can add themselves onto the waitlist and are automatically added to classes when space becomes available. Notifications are sent via Mindbody if subscribed to notifications or students can check their account online. Waitlisted students added from the Waitlist are subject to late cancel policies.